Return & Refund Policy

Last Updated: July 26, 2026

At Mid Weave, customer satisfaction is one of our highest priorities. We are committed to delivering quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests only if the following conditions are met:

The request is submitted within 7 days of receiving the product.
The item is unused, unwashed, and unworn.
All original tags, labels, and packaging are intact.
The product is returned in the same condition in which it was delivered.
A valid order number or proof of purchase is provided.

Items that do not meet these conditions may not qualify for a return or refund.

2. Eligible Reasons for Return

You may request a return or exchange if:

You received the wrong product.
You received the wrong size (subject to our exchange policy).
The product arrived damaged or defective.
You received an incomplete order.
The item is significantly different from what was ordered.

To help us process your request quickly, we may ask you to provide photos or videos of the product and its packaging.

3. Non-Returnable Items

For hygiene, safety, or promotional reasons, the following items are generally not eligible for return or refund:

Products that have been worn, washed, or altered.
Items without original tags or packaging.
Products damaged after delivery due to customer misuse.
Clearance, final sale, or promotional items (unless defective).
Gift cards or digital products, where applicable.

4. Exchange Policy

If you wish to exchange an item for a different size or color, please contact our customer support within the eligible return period.

Exchanges are subject to:

Product availability
Successful quality inspection of the returned item

If the requested replacement is unavailable, we may offer:

Store credit
A refund (where applicable)
An alternative product of equal value

5. Refund Policyn

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method whenever possible.

Please note:

Shipping charges are generally non-refundable unless the return is due to our error.
Refund processing times may vary depending on your payment provider or financial institution.
If you paid using Cash on Delivery (COD), refunds may be issued through bank transfer or another mutually agreed method.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Once verified, we will arrange an appropriate replacement, exchange, or refund at no additional cost.

7. Return Shipping

If the return is due to an error on our part, such as sending the wrong or defective product, Mid Weave will cover the return shipping cost.

If the return is requested for personal reasons, such as changing your mind or selecting the wrong size, the customer may be responsible for the return shipping charges unless otherwise stated.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is approved before shipment, any eligible payment will be refunded according to our refund process.

9. Return Inspection

Every returned product undergoes a quality inspection before approval.

We reserve the right to reject returns if:

The item has been used or washed.
Tags have been removed.
The product has been intentionally damaged.
Required accessories or packaging are missing.
The return does not meet our policy requirements.

10. Processing Time

Our standard processing timeline is:

Return request review: 1–2 business days
Product inspection after receiving the return: 2–5 business days
Refund approval: Within 5 business days
Exchange shipment (if applicable): Based on product availability

Actual timelines may vary during holidays, promotional campaigns, or unforeseen circumstances.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate order information.
Following return instructions provided by our support team.
Packaging returned products securely.
Ensuring the returned item reaches us in acceptable condition.

Failure to follow these guidelines may delay or affect the approval of your return.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is here to help.

Mid Weave

Email: support@midweave.com

Phone: +880XXXXXXXXXX

Business Hours:

Monday – Saturday

10:00 AM – 8:00 PM

13. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page along with the revised “Last Updated” date.

Return & Refund Policy

Return & Refund Policy