Contact Us

We’re Here to Help. Every Step of the Way.

At Mid Weave, we believe that exceptional customer service is just as important as exceptional products. Whether you have a question about an order, need assistance with sizing, want to know more about our collections, or simply wish to share your feedback, our team is always ready to assist you.

Your satisfaction is our priority, and we’re committed to providing friendly, reliable, and timely support whenever you need it.

Customer Support

Our support team is available to help you with:

Order inquiries
Shipping and delivery updates
Returns and exchanges
Refund requests
Product information
Size and fit guidance
Payment-related questions
Website or account assistance
General feedback and suggestions

We aim to respond to all customer inquiries as quickly as possible and provide clear, helpful solutions.

Get in Touch

If you need assistance, feel free to contact us through any of the following channels.

support@midweave.com

For general inquiries, order support, returns, or feedback.

Phone

+880XXXXXXXXXX

Speak directly with our customer support team during business hours.

Business Hours

Monday – Saturday

10:00 AM – 8:00 PM

Sunday

Closed

Messages received outside business hours will be answered on the next working day.

Visit Our Office

If you operate from a physical office or showroom, you can include your address below.

Mid Weave

8/B , Mirpur -2

Block – E

Dhaka 1217

Dhaka, Bangladesh

Response Time

We value your time and strive to respond promptly.

Our average response times are:

Email: Within 24 hours
Phone: During business hours
Social Media Messages: Within 24–48 hours

During holidays, promotional campaigns, or peak seasons, response times may be slightly longer. We appreciate your patience and understanding.

Business & Partnership Inquiries

Interested in working with Mid Weave?

We welcome opportunities for:

Wholesale partnerships
Retail collaborations
Brand collaborations
Influencer partnerships
Media inquiries
Corporate orders

Please contact us via email with the subject line “Business Inquiry”, and our team will get back to you as soon as possible.

Stay Connected

Follow Mid Weave on social media to stay updated with:

New arrivals
Exclusive collections
Seasonal launches
Promotions and special offers
Styling inspiration
Behind-the-scenes updates

Join our growing community and be part of the Mid Weave journey.

Before Contacting Us

To help us assist you more efficiently, please include the following information when contacting us regarding an order:

Your Order Number
Full Name
Email Address
Phone Number
A brief description of your inquiry
Photos (if reporting a damaged or incorrect item)

Providing these details will help us resolve your request as quickly as possible.

Our Commitment

At Mid Weave, every customer matters.

We are committed to providing a shopping experience built on trust, transparency, and reliable support. Whether you’re placing your first order or you’re a returning customer, we’re here to ensure every interaction with Mid Weave is smooth, helpful, and enjoyable.

Your feedback helps us improve, and your satisfaction inspires everything we do.

Thank You

Thank you for choosing Mid Weave.

We appreciate your trust and look forward to assisting you whenever you need us. Our team is always here to help, ensuring that your experience with Mid Weave is as seamless and enjoyable as possible.

Mid Weave

Style Woven with Purpose. Confidence Worn Every Day.